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Here at Ultimateaddons, customer satisfaction is one of our main company values and we are delighted to reach this milestone with an amazing 4.9/5 rating!
We believe our customers should be able to speak and contact a human being and be answered as efficiently as possible.
Communication is key and by keeping our channels open by telephone, online chats & emails we make it simple for customers to contact us and get the help and advise they are looking for.
Our customer service team work daily prioritising customer queries from pre or post sales; keeping our customers satisfied with their products and the service they receive is our highest priority.
We are proud to receive positive feedback on our customer service, products and problem solving as a company. Here are some examples from our customers:
"Bought some accessories plus waterproof case from ultimate just under a year ago. Have to see the products have been fantastic and haven’t let me down. Recently though had a clasp on the case malfunction and needn’t have worried though as despite being almost a year old, the team ultimate add-ons were fantastic and without quibble mailed me a replacement the next day. Fab attitude, fab service, great company!" - Stuart Campbell, UK
"I’ve been using the motorcycle phone cases and mounting accessories for over 10 years. Great products that serve their purpose with unparalleled protection for your phone. Quick delivery to the US from the UK via Royal Post." - Shawn Bishop, USA
"UA = Brilliant customer service
When I had ordered the wrong kit UA Kindly sent out a replacement phone case, the correct size for my phone, and quickly reimbursed the incorrect original once it was returned. The quality of the components are 2nd to none. And vastly superior to the cheap tat on eBay. The mounts are very sturdy and hold phone perfectly still. The correct case is a perfect fit for my phone and the cable entry can be sealed up when not in use and a tight fit around the plug. The phone can be operated win in the car so no need to keep opening it to work the phone. Even the camera can be used through a clear lens cover section if needed to make videos." - Paul Stone, UK
We take feedback on board and strive to adapt and make changes where and when it’s feasible, and if not we look at ways to make positive changes.
Our journey of success so far has been driven by the passion of our team and encouraged by the feedback endorsed from our customers.
Here’s to the next milestone and continuing to bring innovative products to market.
A Massive Thank you from all our Team to each and every customer, we can’t thank you enough for continuing to support our brand!
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