Return & Refund Policy

Returns Information 

If you wish to return product(s) please contact Ultimateaddons prior to returning the goods.  You can contact us either via telephone / email / post: 

UA Accessories Ltd
IH Building, Unit 1 Morefield Industrial Estate 
Ullapool 
Ross-Shire 
IV26 2SR

Tel: 01854611172
Email: sales@ultimateaddons.com 

Customer services will issue you with a RMA (Return of Materials Authorisation) number which will be needed to process your return quickly. 

Please note that you the customer will cover the postage of returning the products to Ultimateaddons unless products are classed as Dead on Arrival, Wrong Item Delivered, Extra Items Delivered.  

Faulty Product  

If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The good should be returned to us in line with our returns instructions If the goods are less than 28 days old you have the option of a refund or direct replacement.

If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:

1. Try to repair the item 
2. If we are unable to repair we will replace with the same item 
3. If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.  

Products Dead On Arrival 

In the unlikely event of you receiving goods that do not work upon arrival with you, you must notify us within 10 days. The good should be returned to us in line with our returns instructions.

Once we have received the goods back at our premises we will test the product for the fault. If the fault is verified we will either:

1. Replace with the same item 
2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.  

 

Wrong Items Delivered 

If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us in line with our returns instructions.

Once we have received the goods back at our premises we will confirm that it is in fact an incorrect item and either:

1. Replace with the correct item 
2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost. 

 

Items Not Required

If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us via email within 10 days 
The good should be returned to us in line with our returns instructions.

You will be responsible for returning the goods to Ultimateaddons at your own cost; you will be credited for the goods within 30 days of notifying Ultimateaddons of the cancellation.

You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods. 

 

Refund Information

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. 

Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. 

Refunds can take up to 30 days to process.

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